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FAQs
I would like to change or cancel my reservation
To change or cancel one of your existing reservations, click on the View Reservations link. From there, you will be able to see all of your current and past reservations. If the reservation has not yet occurred, you will have the opportunity to click Cancel or View in order to update any information. If you would like to contact our Concierge department with a specific question about your reservation, please click on Messages next to the appropriate reservation. Please note that if a reservation has already occurred, you will not see the Cancel link.
I would like to book my travel
When you are ready to book your travel arrangements, you can browse any of the sections of your membership to access all of the amazing benefits. If you need further assistance, you can chat live with a representative, or call us at 1-800-756-641 and we will assist you in planning your perfect travel experience.
I would like to reserve my flights
You can search for and book your airfare for everyone traveling in your group directly through the Flights section of your membership. During the booking process, you will have the ability to browse by class (i.e. first class, business, economy, etc.), select your seat preference (aisle or window), and even have your flight count towards any applicable frequent flyer programs! Once you have placed your reservation, you will be sent information on how to check-in for your flight and select your specific seats.
I have a question about my membership
For assistance with your membership, click here to send us a message. You can also chat live with a representative, or call us at 1-800-756-641 and we will assist you in planning your perfect travel experience.
I was not able to find the answer to my question
For assistance with your membership, click here to send us a message. You can also chat live with a representative, or call us at 1-800-756-641 for immediate assistance.
I would like to change my preferred language and/or currency
To change your preferred language and/or preferred currency, click on the culture drop down in the top right-hand corner of the upper navigation. Once you've selected your preferred language and/or preferred currency, simply click on the Apply button to save it to your preferences.

We’re continuously improving our other language features of the website. While many of our features are available in other languages, there are some features and communication which are not available in your preferred language. If you experience an issue that you are not able to troubleshoot, please contact our Concierge team.
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Contact Hours:
Mon-Fri: 9am - 9pm EST
Sat-Sun: 9am - 5pm EST
Reservations:
1-800-756-641
Member Services:
AU 1300 859 861 and NZ 0800645504
Address:
PO Box 3065
Westfield TC
Helensvale, Queensland 4212
Australia
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California Seller of Travel Number: 2066521-50
Florida Seller of Travel Number: ST29452
Washington Seller of Travel Number: UBI 602 443 155 001 0001
Hawaii Seller of Travel Number: TAR-5192

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Reserve a vacation through your membership and if you find cheaper pricing anywhere else, simply submit a claim within 24 hours from booking and we promise to credit you 110% of the difference.*
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